On Road Assistance
As the proud owner of a PEUGEOT, you are driving a state-of-the-art vehicle. If properly maintained, chances are extremely remote that your vehicle will ever require any unforeseen mechanical repairs. However, for added peace of mind, PEUGEOT brings you PEUGEOT ASSISTANCE, a comprehensive roadside assistance programme for you and your PEUGEOT vehicle. This programme is valid for the duration of the Warranty of the vehicle, which is 5 years or 100 000 km which ever occurs first. As a member of PEUGEOT ASSISTANCE, not only will help be at hand immediately in the unlikely event that your vehicle experiences a breakdown, hence you will also receive a comprehensive range of benefits such as free medical advice, arrangement of emergency transportation and a 24 hour information service.
PEUGEOT ASSISTANCE is aimed at a stress-free motoring experience. Being a member is like always having one’s own personal assistant - for as little as the cost of a local phone call. Your PEUGEOT ASSISTANCE operator is dedicated to getting you and your passengers (max 5) to your destination as quickly, safely and problem-free as possible.
PEUGEOT ASSISTANCE will immediately come to your aid, wherever you are within South Africa, Swaziland, Lesotho, Botswana and Namibia. A standard call out fee dependent on the total kilometers distance (round trip) will be applicable in the following instances:
will be added to the call-out fee).(model specific – should a towing fee be chargeable, it will be for the customers account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.
Towing service / Technician
In the unlikely event of your PEUGEOT vehicle breaking down, PEUGEOT ASSISTANCE will send a Technician to facilitate the repairs. Should the Technician not be able to carry out the repair on site and your vehicle is immobile, a tow truck will be arranged, so as to tow the vehicle to the nearest PEUGEOT approved Dealership.
Towing service / Accident
In the event of an accident, PEUGEOT ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.
If necessary, PEUGEOT ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.
Repatriation of vehicle
Should you have to leave your vehicle for repairs at a PEUGEOT Dealership located more than 100 km from your home, PEUGEOT ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply and you will be advised before hand.
In the event of a breakdown more than 100 km from your home during the warranty period, PEUGEOT ASSISTANCE will arrange for either one nights accommodation for you and your passengers or an alternate vehicle (car hire) to enable you to reach your destination, as well as the relaying of urgent messages and providing telephonic directions.
Should you be stranded more than 100 km from your home due to your vehicle undergoing unscheduled repairs during the warranty period, PEUGEOT ASSISTANCE will make the necessary car hire bookings for you so that you can continue on your journey either to your home or to your destination anywhere in South Africa, Swaziland, Lesotho, Botswana and Namibia. In order to qualify for a car hire you must be in possession of a valid credit card and drivers license.
A single call will trigger the PEUGEOT ASSISTANCE agent to conference a call between you and an emergency advice service to ensure you receive the support you require. For the cost of a local call, phone 0860 77 24 24 for more information about PEUGEOT ASSISTANCE. The cost generated by the telephone or cellular service provider will be for your account or that of your Medical Aid. We recommend that you obtain the necessary insurance and medical aid for any additional costs that are not covered by this PEUGEOT ASSISTANCE warranty.
Information Assistance on Peugeot Products
Outside of normal working hours, Peugeot Assistance will supply you with information pertaining to Peugeot products, including information relating to fuel and oil recommendations, service intervals, tyre maintenance, warning systems and applications and accessory enquiries.
Peugeot Dealer Network
Should you require any information regarding dealer locations and telephone numbers or should you be looking for any recommendations for intervention, or seeking advice on your relationship with your dealership, PEUGEOT ASSISTANCE will provide you with support during normal office hours, the above information, as well as information on PEUGEOT Servicing can be obtained from the PEUGEOT Customer Care Centre. Apart from providing you with PEUGEOT ASSISTANCE details and information, PEUGEOT Customer Care will answer any general queries on Maintenance Plans, Warranty Conditions, New Service offers and upcoming Promotions.