Servicing your Peugeot

New aftersales Essentials is our reliability PACT with you

 
 
Peugeot Motors South Africa is entering into a new aftersales PACT with customers. Spell it out and PACT is a public promise of Professionalism, Availability, Conformity and Transparency.
 
The innovative aftersales deal is designed to drive Peugeot up the customer satisfaction rankings and deliver a level of service that’s comparable to the best in the business. In the coming weeks, Peugeot aftersales and service customers will see the first signs of change.
 Peugeot has created a 12 point - PACT which will be implemented in all dealerships. The 12-points are...Essentials Logo
 
From customer reception to post repair follow up
 
AFTER-SALES WELCOME
 
  1. You will be provided with an explanation of the warranty and advice on maintenance at your request.
  2. You will be given an appointment for routine services, which will be made within four days of your call. For other repairs, an appointment within an acceptable time frame will be agreed upon. All agreed time frames will be respected.
  3. Protective covers will be fitted and removed in your presence.
  4. Your vehicle will be inspected in your presence.

RECEPTION

    5.  The work to be carried out will be explained to you. For repairs outside the warranty and maintenance, a written estimate will be provided.

    6.  You will be given a reliable completion date and or time, and kept informed of any change that might impact on the date and the cost of the repair.

 

REPAIRS / CHECKS 

    7.  Both the service advisor and yourself will sign a job card to ensure a common understanding of your needs. The quality of repair work carried out will be      guaranteed

 

EXPLANATIONS

    8. You will be given a detailed explanation of the repairs carried out on your vehicle and provided with a checklist as part of the quality control process.

    9. Your invoice will be clear and easy to understand and will match the work you requested.

 

ADVICE

  10. You will be given advice about future maintenance of your vehicle and any work that needs to be scheduled.

 

CUSTOMER FOLLOW-UP / WORKSHOP RETURNS

  11. Your vehicle will be cleaned when it is handed back to you.

  12. You will be contacted within 10 days to ascertain your level of satisfaction.

 

It is our view that these essential points are the cornerstone of the Peugeot Reliability 'PACT' (Professionalism, Availability, Conformity, Transparency) that we would like to make to our customers.