Peugeot takes customer care to another level
As a way of nurturing its customers, Peugeot Motors SA has put together stringent measures to ensure that total customer satisfaction is achieved. One of the facilities in place is the customer call centre, which is sufficiently resourced to handle matters pertaining to customer satisfaction. The call centre is part of a robust long-term customer care plan that will unfold over a period of time to provide excellent service in line with our after-sales policies.
Our belief at Peugeot is that flexibility and the ability to demonstrate a sense of goodwill in resolving difficult matters goes a long way in bringing about a win-win situation.
Though Peugeot strives for perfection in manufacturing its products, it realizes that unforeseen deficiencies are a possibility. Should this happen, customers should follow the customer care procedure to ensure that the issue is resolved in the most efficient manner.
Customer Care Procedure
1. Report the matter to the Sales or Service Manager at the dealership. A minor point or misunderstanding can easily be addressed.
2. If the issue cannot be resolved immediately, see the Dealer Principal. Our dealers buy into the Peugeot family culture and are “hands on’ when it comes to quality. The vast majority of issues are resolved at stage one or stage two.
3. Should you be unhappy with the response from the dealership then we urge you to contact our customer relations department at Peugeot Motors South Africa (PMSA) head office, the number is 0860 738472 or send an email to email@example.com Our Customer Relations Managers are trained to bring about a quick and satisfying resolution to virtually all issues.
4.Should a matter be of a complex nature, our Aftersales Area Managers or other relevant management at PMSA will conduct further investigations in conjunction with technical experts. Based on this, a fair resolution will be attained.
5. Should you be unhappy with the conclusion (or indeed the progress of the treatment) of your complaint then you have the right to request the intervention of the independent Motor Industry Ombudsman at any stage. The Ombudsman is completely independent and we have committed to fully respect the ruling of this body.
MOTOR INDUSTRY OMBUDSMAN SOUTH AFRICA
“We at Peugeot Motors South Africa and our dealer network have the utmost confidence in the products we sell and the service we provide. To prove this point even further and to provide complete assurance that any issues will be resolved fairly and rapidly, we have reaffirmed our commitment to the jurisdiction of the independent Motor Industry Ombudsman of South Africa. We want you to enjoy your investment in a new or used Peugeot. If you feel that we have not delivered what we promised, we reaffirm that we will abide by any ruling made by the Motor Industry Ombudsman. Just another reason why owning a Peugeot is a great investment. At Peugeot we are committed to giving you the best possible service.”